Return & Refund Policy
Return & Refund Policy
At Glorious, we want you to be happy with your purchase. If for any reason you are not satisfied with your order, we are here to help. Please read our return and refund policy carefully.
Returns
Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must meet the following conditions:
• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• The item must not be damaged, worn, or altered.
Because many of our products are handmade, we ask customers to handle items carefully before deciding to request a return.
Non-Returnable Items
Certain types of items may not be eligible for returns, including:
• Items damaged due to misuse
• Items returned after the return window
• Items that are heavily used or altered
• Special custom or personalized items (if applicable)
Return Process
To request a return, please contact us at:
Include the following information in your email:
• Your order number
• The item you want to return
• The reason for the return
• Photos if the item arrived damaged or incorrect
Our team will review your request and provide instructions on how to proceed.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service to ensure the safe return of your item.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method. Please note that it may take several business days for the refund to appear in your account depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to an error on our part.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We will work quickly to resolve the issue.
Late or Missing Refunds
If you have not received your refund yet:
-
Check your bank account again
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Contact your payment provider
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Contact your bank as processing times may vary
If you still need assistance, please contact us at:
Contact Us
If you have any questions about returns or refunds, please reach out to us at:
We appreciate your trust in Glorious and thank you for supporting handmade creations.
